OUR CLEANING GUIDELINES
Let’s face it, the past year has been filled with highs and lows. Staying in a hotel before the Coronavirus pandemic once felt like a luxury and an adventure however, we understand that for many of us it now creates stress, anxiety and concern.
Similar to the changes you have made at home and in your daily lives, we have followed suit at Market Street hotel. Our belief is that the actions we take help eliminate any potential worries and reignite the excitement and joy of a break away in exceptional surroundings.
You can read how we’re keeping our hotel clean and you safe below, and please don’t hesitate to reach out if you have any questions. We’re always here for you.
- Our highest priority is to keep everyone safe. Our teams are trained to strictly follow health and safety guidelines from the UK and Scottish governments. Our Managers and our hotel teams are there to aid everyone in following these guidelines.
- We are frequently cleaning and sanitising our high traffic public spaces, including our front desk, lifts, public bathrooms, dining surfaces and seating areas.
- We have hand sanitiser ready for you at our entrance and key spots around the hotel.
- We are now cashless, accepting credit card payments only.
- We try to have as little of close contact with our guests as possible to keep everyone safe, and we ask you to please adhere to the social distancing measures to do the same.
- Please only ride our lifts with people you are rooming with.
- If you have a cough, fever or symptoms of COVID-19, please stay at home. If you are staying with us and experiencing symptoms, please stay in your room and call reception. We will call a doctor to give advice.
- Wash hands frequently in accordance with government guidelines (we surely will) and use available sanitizing stations.
- Face coverings for guests and staff are mandatory when entering and moving around the hotel.
- Our rooms are extra thoroughly cleaned and sanitised before each guest’s arrival. Once you’ve checked in, we won’t bother you. Rooms will only be serviced upon request by our trained staff. If you have any requests, please inform our reception team.
- Removal of high-touch amenities (magazine, pens, notepads, etc.) from rooms. These items are available upon request from the front desk.
- We also would like to ask our guests not to enter the hotel room when our employees are in the room for cleaning or maintenance.
- If you have any questions about your room, please do not hesitate to contact us.
FOOD AND DRINK
- We are able to accept reservations of maximum 8 people from 4 households however, bookings of 7 or more people must be made via phone or email.
- Reservations are necessary in the lounge and can be done via our website or by telephone, the regular cancellation conditions apply. If this slips your mind, please do feel free to ask us to make you a reservation and we will endeavour to do so.
- Reservations are for 1 hour and 45 minutes.
- Before entering the Nor’ Loft, please sanitise your hands at the station and scan our Test and Protect QR code.
- Opening times may differ, please ask for us for specific opening times.
- Our tables are spaced according to social distancing regulation.
- All guests must be seated at a table and will be seated by our team.
- Our team will be taking extra protective measures to ensure your safety based on local government regulations.
- We are now cashless, accepting card payments only.
- We clean objects in the lounge that we touch on a frequent basis. If you feel like you need an extra round of cleaning to feel more comfortable, please let us know.
- All our employees are trained in the above measures.
- There is no physical contact with the guests or the guest's property. We ask the employees to address each other and our guests if this will ever be forgotten.
- The staff areas have been adapted and the workplaces are also amended in such a way that distance is guaranteed.
THE LOCAL AREA
Our local heroes are still on hand to help you connect with our beautiful city in a meaningful and memorable way.
Wanting to keep your distance, Edinburgh has an abundance of green spaces to explore. During lockdown, we re-connected with our beautiful city whilst taking our daily exercise, just ask and we will point you in the right direction.
Although there will be some noticeable changes during your next stay, we assure you that the hotel staples – clean, spacious rooms, incredible views and our smiling local heroes will be there waiting for you when you return.
We look forward to welcoming you back to Market Street hotel (even if it is from behind a face covering)!